I sent out my first submission to PMG in March and they just came back. Of the 7 notes I had graded, 3 had been graded by lesser respected grading companies. I have no issue with 6 of the grades I received. One of the regraded notes, however, I feel was significantly under-graded. I was curious as to your opinions, or that of anyone from PMG that may read this.
The grading process as described on the PMG website states that 2 industry professionals grade each note in a submission separately, without knowing what grades the other has assigned each note. A third professional will be used in the case that the first two do not agree. After encapsulation, the notes are then reviewed again by an industry professional to make sure the grade assigned is correct for the note, in addition to verifying that the label information is correct and that the holder is free of any issues.
I have included front and back images of the 1914 $10 that I feel is under-graded. I have also included front and back images of an 1899 $2 that was in the same submission and received the same grade from PMG. At the end I have added front and back photos of my 1914 $20 that is graded 30 by PMG to avoid any cross series misrepresentations. Note the visible fold lines and rounded corners that are absent from the $10.
What do you think?
Edit: PMG's response was, "Based on our grading scale, a note that has graded a 30 would be a note that is lightly circulated and may have light soiling. There will typically be seven to ten folds. It can sometimes be difficult to see the folds once the note is inside our holder. Also, if a note has been pressed at all, then the folds may be more difficult to spot as well." Just by looking at these 3 notes, all graded VF 30 by the same grading company, it is my personal opinion that one of them is clearly not like the others. And if it were the opinion of the grader's that this note had been pressed, why would they omit any notation to that effect? That is because PMG's opinion instead is that I should pay shipping, insurance, and grading fees again for them to fix their own obvious mistake.
Why won't this company just look at the photos, admit a mistake was made, and offer to rectify the situation? Why do they despise creating goodwill with their customers? What do they expect my opinion to others about their services to be in light of this situation, especially when I can show any potential customer these notes and the egregious disparity? I just don't understand what happened to customer service, nor will I tolerate this extortion attempt.