Jennifer F.

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Everything posted by Jennifer F.

  1. Hello. Thanks for your message. If the notes do not qualify for the tier you chose then we will automatically bump them up to the appropriate tier. If you just want to change the tier to another, you can email us the submission number and what you want to change and we can update that when the submission arrives. You can email customer service at: [email protected] Thank you!
  2. Hello, thank you for your message! Unfortunately, we cannot make any determinations about a note without first examining it in person so we could not say at this stage if it is an error. If you would like to send the note in to us for grading, you can find more information on our website here: You could also check with an authorized PMG dealer and see if they could provide any information for you. If you check #1 of that page, it will provide you a list of dealers based on state and you can see if there are any close to you. If you have any
  3. Good afternoon, The serial number would not qualify as a repeater and we would not notate a bookend repeater. You can see the types of fancy serial numbers we notate here: Thank you!
  4. Good morning, Yes, the old information should be removed. I am checking with our IT department on this issue to get this resolved for you. Thanks!
  5. Hello, I have heard back from our research manager and he advises that we would need to see them in hand before we could make a final determination, however, the information you send is a good starting point for us. If you would like to send them in, please put your submission to the attention of Jay Recher. If you have any questions, please let me know. Thank you!
  6. Thank you. I will forward these over to our research department and see what they advise. Thanks!
  7. Hello, I checked with our research manager and he asked if you can provide a reference book name or a website or something that provides some additional information. Without some additional information we would not be able to grade these at this time. Thanks!
  8. Good afternoon. The reference book we use for Obsolete banknotes would be: Standard Catalog of United States Obsolete Bank Notes 1782-1866 by James Haxby. You can find a more complete listing of all the reference books we use on our website here: Thank you!
  9. Hi Kevin, thanks for your message. It would be helpful if you could attache a picture of the type of note you are referring to and I can check with our research department to see if we grade it. Thanks!
  10. Hi, thanks for your message! PMG assigns the PMG Star () Designation to notes with exceptional eye appeal for their assigned grade.While eye appeal is one of the most subjective characteristics of notes, there are general standards which numismatists typically use to define exceptional eye appeal. To receive a from PMG, notes must exhibit exceptionally strong plate and / or overprint embossing, vibrant ink color, and pristine paper quality exceeding the well-established standards used to determine the Exceptional Paper Quality (EPQ) Designation.All US and world notes are automatically evaluate
  11. Good morning. You are welcome to send the note back for a regrade or drop it off at a show. Please note, however, that our reps at the show are not graders and would not be able to evaluate your note for you. Thanks!
  12. Good morning. Thanks for your message. Many times folds may be difficult to see inside the holder so they are not always apparent once the note is encapsulated. You are certainly welcome to send any note back for a regrade if you do not agree with the grade, however, we cannot guarantee that there will be any change in the grade. Regular grading fees would apply to a regrade. If you have any questions, you can contact our customer service department at 877-764-5570 or by email at [email protected] Thank you!
  13. Good afternoon. Thanks for your message. You can get those added to the label for an $8 variety fee. If you wanted to send those back in it would be $10 for the reholder + $8 for the variety fee. We don't have a specific list but are open to suggestions. As long as it is factual and pertains to the note there is a strong change of that getting put on the label. If you have any other questions, please let me know. Thank you!
  14. Good afternoon. Due to privacy concerns, we cannot provide you with specific account information on someone else's account. I can tell you that I did forward this information over to our accounting department to review but the customer himself would need to inquire about any specifics on his account. Thank you!
  15. Good afternoon. Thanks for your message. In a case like this you would not have to provide a catalog number for a sheet. We will create a number here to accommodate the sheet so you can leave that section of the form blank. If you have any other questions, please let me know. Thank you!
  16. Good morning. Thanks for your message! The declared value we are looking for would be what you want covered for insurance purposes. You could put what you paid for the sheet or what you see similar items selling for online. Basically, whatever amount you feel comfortable with as far as insurance coverage. If you are unsure, you might want to start on the more conservative end and then our graders can always bump your notes up to a higher grading tier if they feel the notes are undervalued. If this were to happen, we would notify you of that adjustment and you would just have to pay the di
  17. Good afternoon. I spoke with our Research Manager and he advised he has emailed you directly. If you have any questions, please reply to his email and he will be happy to assist you. Thanks!
  18. Good morning. I forwarded your message over to our research manager and he asks if you can provide a link to the Star Note Lookup you posted in your message. That will assist him in his research. Thank you!
  19. Great, thank you! If you have any other questions, please let us know. Thanks!
  20. Hi, our graders would need to see it in person before we could say for sure but they think we should be able to. This would require a custom holder, however, you will want to check the maximum measurements to see if it will fit in our holder. You can find that here: Thank you!
  21. Good afternoon. We may be able to grade the sheet as long as it fits within our custom size holder. You would need to measure the sheet and then compare it to the custom holder sizes we have listed here: If you have any questions, please let me know. Thank you!
  22. Good afternoon. Thanks for your message. Were you questioning if we grade those?
  23. Good afternoon, I'm very sorry about that! We can certainly fix that for you at no charge. Please just send the note back with a new submission form and just write "Mechanical Error" in bold at the top and indicate what needs to be corrected. You can zero out any charges and also include a copy of your shipping receipt and we can reimburse you the fee for sending that back in to us. If you have any questions, please contact our customer service department at 877-764-5570. Thank you!
  24. Yes, please keep it in the original packaging and we can remove it here. Thank you!
  25. Good afternoon. Yes, we will be grading these sets, however, we do not have any special artwork labels for these. It will just have the set designation on our standard label. Thanks!