Jennifer F.

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About Jennifer F.

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    PMG Representative

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  1. Good afternoon. Thanks for your message. You can get those added to the label for an $8 variety fee. If you wanted to send those back in it would be $10 for the reholder + $8 for the variety fee. We don't have a specific list but are open to suggestions. As long as it is factual and pertains to the note there is a strong change of that getting put on the label. If you have any other questions, please let me know. Thank you!
  2. Good afternoon. Due to privacy concerns, we cannot provide you with specific account information on someone else's account. I can tell you that I did forward this information over to our accounting department to review but the customer himself would need to inquire about any specifics on his account. Thank you!
  3. Good afternoon. Thanks for your message. In a case like this you would not have to provide a catalog number for a sheet. We will create a number here to accommodate the sheet so you can leave that section of the form blank. If you have any other questions, please let me know. Thank you!
  4. Good morning. Thanks for your message! The declared value we are looking for would be what you want covered for insurance purposes. You could put what you paid for the sheet or what you see similar items selling for online. Basically, whatever amount you feel comfortable with as far as insurance coverage. If you are unsure, you might want to start on the more conservative end and then our graders can always bump your notes up to a higher grading tier if they feel the notes are undervalued. If this were to happen, we would notify you of that adjustment and you would just have to pay the difference in grading fees. If you have any other questions, you can reach our customer service department at 877-764-5570 or by email at [email protected] Thank you!
  5. Good afternoon. I spoke with our Research Manager and he advised he has emailed you directly. If you have any questions, please reply to his email and he will be happy to assist you. Thanks!
  6. Good morning. I forwarded your message over to our research manager and he asks if you can provide a link to the Star Note Lookup you posted in your message. That will assist him in his research. Thank you!
  7. Great, thank you! If you have any other questions, please let us know. Thanks!
  8. Hi, our graders would need to see it in person before we could say for sure but they think we should be able to. This would require a custom holder, however, you will want to check the maximum measurements to see if it will fit in our holder. You can find that here: Thank you!
  9. Good afternoon. We may be able to grade the sheet as long as it fits within our custom size holder. You would need to measure the sheet and then compare it to the custom holder sizes we have listed here: If you have any questions, please let me know. Thank you!
  10. Good afternoon. Thanks for your message. Were you questioning if we grade those?
  11. Good afternoon, I'm very sorry about that! We can certainly fix that for you at no charge. Please just send the note back with a new submission form and just write "Mechanical Error" in bold at the top and indicate what needs to be corrected. You can zero out any charges and also include a copy of your shipping receipt and we can reimburse you the fee for sending that back in to us. If you have any questions, please contact our customer service department at 877-764-5570. Thank you!
  12. Yes, please keep it in the original packaging and we can remove it here. Thank you!
  13. Good afternoon. Yes, we will be grading these sets, however, we do not have any special artwork labels for these. It will just have the set designation on our standard label. Thanks!
  14. Good afternoon. Yes, we can encapsulate these, however, they would only receive a descriptive label and not a specific grade. You could put these under our Modern tier and this would also require our $25 custom holder. If you have any other questions, please let us know. Thank you!
  15. Good afternoon. Based on the information you provided it does sound like these were free samples given away at this particular ANA show. If you can provide the certification number from the back of the label, we can be sure. However, we would not be able to provide you with any information on how many were done for that show, unfortunately. Thanks.