Jennifer F.

Administrator
  • Content Count

    180
  • Joined

  • Last visited

  • Days Won

    12

About Jennifer F.

  • Boards Title
    PMG Representative

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Good morning. When you get to the Population Report there is a gray bar that runs underneath the grades. You can use your mouse to slide this bar to the right and left which will show you all of the grades. If you are still experiencing problems, you might want to call our customer service department and someone can walk you through it. You can reach us at 877-764-5570. Thank you!
  2. Sorry for the delay. Yes, that number does come up when I check it in our system. If you go to the Certification lookup on our website, it will pull up that note information. There will be a link where you can click to that note information in the Population Report. If you have any other questions, please let us know. Thank you!
  3. Jennifer F.

    Is my PMG graded note authentic?

    Thank you for your message. We will forward this over to our web designers and hopefully we can get something like that added for PMG in the near future. Thanks!
  4. Jennifer F.

    Is my PMG graded note authentic?

    Good afternoon. You can find the PMG certification lookup right on the mail page of our website. www.pmgnotes.com. If you scroll to the bottom of the page you will find the certification lookup. Thanks!
  5. Jennifer F.

    Test Notes

    No, these types of notes must go under Economy Special and could not go under the Bulk tier. Thank you.
  6. Jennifer F.

    Submission Pending Grading

    Good morning. When a note does not have a catalog number, we have to put in a generic catalog number which will show in the system as US. This does not mean that we are listing this as a US note. It is still in the grading room at this time. If you have any questions, please contact our customer service department at 877-764-5570 or at [email protected] Thank you!
  7. Jennifer F.

    1924 Chinese Note

    Good afternoon. We could not advise you on whether or not to send your notes in for grading. If you do wish to have them graded, you can find information on how to submit on our website here: https://www.pmgnotes.com/services/Submitting.aspx Thank you.
  8. Good afternoon, If you can provide the certification number from the back of the label, we can check that for you. Thank you!
  9. Jennifer F.

    Test Notes

    Good afternoon, Test notes will have to go under the Economy Special tier or higher. It could not go under the Bulk tier. If you have any other questions, please let me know. Thank you!
  10. Jennifer F.

    Is 123450 consider ascending ladder

    Good afternoon, If you can provide the serial number, we can see if that would be ascending. Thank you,
  11. Jennifer F.

    Possible counterfait PMG notes from China or ...!?!

    Good morning. Thank you for your message. We were experiencing some issues with our website over the weekend and this did effect the Certification Lookup tool. Everything should be back up and running normally now. I do show these certification numbers are showing so you shouldn't have any issues now. If you have any other questions, you can reach our customer service department at 877-764-5570 or by email at [email protected] Thank you!
  12. Jennifer F.

    Return shipping fee

    Hi Patrick, I'm very sorry about that. I did confirm you do have an Express Mail account on file with us so it must have just been an oversight when they were entering the invoice information into the system. I will have those adjustments made and have accounting credit you back the difference in shipping fees. If you have any questions, you can reach us at 877-764-5570 or by email at [email protected] Thank you!
  13. Jennifer F.

    Pick # Error

    Good afternoon. Please send the incorrect notes back to the attention of our Research Manager, Jay Recher. Complete a new submission form but write "Mechanical Error" in bold letters at the top of the page and indicate what the issue is on the form. Once it comes back, our research manager will correct that for you and there is no charge to you. You can also include a copy of your shipping receipt and we can reimburse you for those return shipping charges. If you have any other questions, you can reach our customer service department at 877-764-5570 or by email at [email protected] Thank you!
  14. Jennifer F.

    Peacock Label

    Good morning. Yes, you do want to put the special labels notes on a separate submission form. You can send the two forms in together and even request that they ship back together but they would need to be on separate submissions. Thank you!
  15. Jennifer F.

    Pick # Error

    Good morning. Can you please provide your customer number and/or the submission number so that we can check into this further for you? Thank you!