In Japanese, a Kanban (看板) is a signboard or billboard, but in lean manufacturing a Kanban is a scheduling system. Submissions at PMG start out in a Received Status. Then your notes move into a dreaded state, "scheduled for grading"; a purgatory for notes. You you eagerly await a status of Quality Control--if you're like me, you start checking every day after about 30 days. Where are my notes submitted last October? Purgatory. Quality control means the notes made it to the end of the queue and were graded by PMG. In my experience, notes move fairly quickly to Finalized/Imaged/Shipped and you can actually see your grades posted. So what's the point of a Kanban? On the production floor workers and managers can see how progress is going. And if a customer shows up on the production line, they have an idea of when they might receive product. At a show, a customer submitting notes has an idea when the notes will return graded. I think we need a Kanban for grading! The metric could be by tier (economy is my tier), 'how long (on average of course) is it taking from Scheduled for Grading to Quality Control.' Then, let me get a bit crazy here, send me an email (or let me subscribe to receive an email) so I know when the note emerges from scheduled for grading. (Note: I did receive an email when I was charged back in October which is good to know.) If there was a Kanban, I'd have an idea whether or not I might see my notes before the new year. Speaking of the new year, here's what the Union NB of New Castle, PA was doing in 1906--getting it's charter from the Registry of the Treasury. You can just make out the date above the president's signature (Dec. 31, 1906). My $20 is currently in purgatory and not in my Large Type Nationals series 1902 set :-(. You can see all the sets competing in Lg Type Nat'ls of 1902 here: https://notes.www.collectors-society.com/registry/notes/public_sets.aspx?CategoryID=950&SetTypeID=3316 (my PA notes are #7)... Happy holidays :-)!